Workflow Policy Program That Sends an Email

The following table describes arguments and values for the Send Email Workflow Policy program type. If you choose a Send Email type of Workflow Policy program in the Actions view in the Siebel client, such as Send SR Email, then Siebel displays the Send Message Arguments form and the Recipients list. The Send Message Arguments form allows you to define a template that Siebel CRM uses to create the message it sends to the recipient that you add in the Recipients list.

Argument	Description
Subject	Specifies the Subject line of the email message.
Message Template	Specifies the message text. The maximum length is 2000 characters, including variable substitutions. The following word is reserved in Siebel so do not use this word in a message: Current.
Repeating Message	Specifies the message that Siebel CRM repeats if the Consolidate field contains a check mark on the Workflow Policies view. The following word is reserved in Siebel so do not use this word in a message: Current.
Available Substitutions	Specifies a dynamic field that you can use in the Subject, Message Template, or Repeating Message. If Siebel CRM runs the action, then it updates the substitution value with the value from the record that meets the Workflow Policy conditions.
Request Key	A string indicating which Email Manager should execute the action. You use this when multiple Email Managers are running. When you specify a request key string, it should match the Request Key parameter of the Email Manager that you want to execute the action. Leave this argument blank when you are running one Email Manager or when the Email Manager that executes the action is not important.