About Keyboard Shortcuts

A keyboard shortcut is a series of key sequences that Siebel CRM runs in reply to a user action. For example, the user can simultaneously press the CTRL and N keys to create a new record. For more information, see Siebel Applications Administration Guide.

Objects That Siebel CRM Uses with a Keyboard Shortcut

To create a keyboard shortcut, you configure an accelerator, which is a child of a command. Siebel CRM maps a shortcut directly to a command, so the scope of the actions that the shortcut represents applies to one of the following contexts:

• The active applet

• The entire application

For example, a shortcut that starts a new query uses a context on the current applet. A shortcut that calls the Site Map is independent of the current application context.

Siebel CRM must load commands into the active menu structure for the Siebel client. The command that each shortcut represents must be available to the user. For a command to be available to the user, it must be associated with the application menu or the applet menu for the currently active applet.

For more information, see Creating a Command Object.