Guidelines for Creating Keyboard Shortcuts

If you create a keyboard shortcut, then use the following guidelines:

• If the Siebel application runs in extended keyboard mode, then do not override browser functionality that the user already uses. For example, CTRL+C is a common shortcut that many users already use. For example, in Microsoft Internet Explorer, this shortcut copies a text string to the clipboard.

• Group related shortcuts according to the key sequence. For example, to assist the user in remembering shortcuts that perform similar roles, group key sequences that start with CTRL+ALT for query management.

• Do not map a frequently used command to a key sequence that is similar to a sequence that does a significant action that the user cannot reverse. For example, assume CTRL+SHIFT+X performs a log out. In this situation, do not map the CTRL+ALT+X sequence because the user might accidently press Crtl+SHIFT+X.

• You use the administration screens in the Siebel client to configure a keyboard shortcut that is related to the Siebel Communications Server. If you define a shortcut through the views in the Administration - Communications screen, and if this shortcut uses the same key sequence as a shortcut defined in Siebel Tools and compiled to the Siebel runtime repository, then the shortcut defined through the Administration - Communications screen takes precedence. For more information, see Siebel CTI Administration Guide.