Service Request

This ERD (see the following figure) illustrates how service requests are handled as a series of activities, each owned by a specific employee. Relevant information includes the contact who reported the service request, the product with which assistance is requested along with the customer's environment or profile, and specifically which third-party products are in use and relevant to the service request.

The following table lists the entities in this ERD and their corresponding tables.

Entity	Table
Activity	S_EVT_ACT
Asset (Product Instance)	S_ASSET
External Product Instance	S_ORG_PRDEXT
Party	S_PARTY, S_ORG_EXT, S_CONTACT, S_USER
Product or Service	S_PROD_INT, S_PROD_EXT
Service Region	S_SRV_REGN