1. Mobile Guide: Disconnected
  2. Accepting an Activity

Accepting an Activity

Complete the following procedure to accept (or decline) an activity to work upon.

To accept an activity

  1. On the home page, tap an activity icon on the calendar and then tap Info to drill down on the detail information for the selected activity.

    All details for the activity appear in the main pane. For more information about the home page, see Using the Home Page for Siebel Field Service.

  2. Tap Accept in the main pane to accept and start working on the activity.

    Once accepted, the Job Status for the activity changes to Acknowledged and the activity icon on the calendar changes accordingly (to an arrow that turns around a corner).

    If you cannot take up this activity for any reason, then tap Decline to decline the activity. Once declined, the activity icon on the calendar changes to an exclamation mark and the Job Status for the activity changes to Declined.