Managing Service Requests

This chapter describes the management of service requests. It includes the following topics:

• About Managing Service Requests

• Scenarios for Managing Service Requests

• Process of Managing Service Requests

• Changing a Company Address or Name

• Changing a Customer Address or Name

• Creating Service Requests (End User)

• Requesting Account Service in Service Requests (End User)

• Changing Company Address or Name Information (End User)

• Changing Customer Address or Personal Information (End User)

• Recording Customer Appeals or Grievances (End User)