Filling in Product Analysis Records
The product analysis team member records information such as the results of decontamination and validation tests.
This task is a step in Process of Product Analysis Following a Product Issue.
To complete a product analysis
Navigate to Repairs screen, then the Repair List view.
In the Repair list, select a product analysis record and complete the fields.
Some fields are described in the following table. Other fields are described in Siebel Field Service Guide.
Field Comments Codes
Codes to describe or categorize the product analysis. Typically, select codes of type Product Analysis.
Product
The primary product associated with the product issue.
Received
Defaults to the date and time that the record was created.
Repair #
A unique identifying number for the repair. Automatically populated.
Type
Defaults to Product Issue Analysis.
Drill down on the Repair # field to open the record.
Select the Activity Plans tab and create activity records as required.
Select the Attachments tab and attach documents as required.
Select the Notes tab and add notes as required.