Using Return Merchandise Authorization Orders with Distributed Order Orchestration

If a customer wants to return merchandise for a refund, then the sales agent can submit an RMA order. When the merchandise is received, the warehouse records that it received the merchandise in an application that is integrated with Siebel Order Management. Because the applications are integrated, distributed order orchestration updates the status field of the RMA order in the Siebel application.

If the customer asks for the status of the RMA order, then the sales agent can check the Status field in the Siebel application.