Creating RMA Return Orders

To create an RMA order, the sales agent creates a new order and selects RMA Return at the order type.

The RMA return order is a new order that is not linked with the original order. RMA orders cannot be revised. RMA orders do not specify whether they are returned for credit or for cash. Distributed order orchestration supports RMA return orders.

To create RMA return orders

1. Navigate to the Orders screen, then the List view.

2. In the Service Orders list, add a new record, and complete the necessary fields.

   For more information about creating service orders, see Siebel Field Service Guide.

3. In the Type field, select RMA Return.

4. From the menu, select Submit.