1. Performance Tuning Guide
  2. Docking Rules and Data Distribution

Docking Rules and Data Distribution

If you diagnose the root cause of the Transaction Router performance issue to be docking rule related transactions, then it is advisable to request assistance from Global Customer Support. Create a service request (SR) on My Oracle Support. Alternatively, you can phone Global Customer Support directly to create a service request or get a status update on your current SR. Support phone numbers are listed on My Oracle Support.

When you log the SR, provide the following pieces of information:

  • RDBMS trace of the Transaction Router task

  • Transaction Router log files

  • .dx files that the Transaction Router is processing from the SIEBEL_ROOT\siebsrvr\Docking\txnproc directory

  • The results from executing the visrule script

    For more information about the visrule script, see 476759.1 (Article ID) on My Oracle Support. This document was previously published as Siebel Troubleshooting Steps 8.