1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. DVM That Synchronizes Activity and Related Data from Siebel CRM to Oracle Real-Time Scheduler

DVM That Synchronizes Activity and Related Data from Siebel CRM to Oracle Real-Time Scheduler

Because the status in Siebel CRM does not necessarily map to the same status in Oracle Real-Time Scheduler, this integration keeps the mapping in a DVM in the middle tier. This integration chooses the Web service after it transforms the status to an Oracle Real-Time Scheduler status.

DVM Description

SBL_ORS_Endpoint_Definition.dvm

This integration uses the ActivityStatusUpdates DVM parameter.

Siebel_to_ORS_ActivityStatusMapping.dvm

Used to extract the Oracle Real-Time Scheduler equivalent of a Siebel status.