1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Integration Flow That Synchronizes Activity and Related Data from Siebel CRM to Oracle Real-Time Scheduler

Integration Flow That Synchronizes Activity and Related Data from Siebel CRM to Oracle Real-Time Scheduler

The integration flow to synchronize activity and related data from Siebel CRM to Oracle Real-Time Scheduler is the same as the flow illustrated in Integration Flow That Synchronizes a Shift Status from Siebel CRM to Oracle Real-Time Scheduler, with the following differences:

  • If the status update is for activity data, then Siebel CRM makes a Web service call to the Update_Activity_Status method of the StatusUpdatesService Web service.

  • The mediator forwards the request to the BPEL flow that handles status updates for activities.

  • Instead of formatting received parameters, this flow uses a DVM to determine the status. For more information, see DVM That Synchronizes Activity and Related Data from Siebel CRM to Oracle Real-Time Scheduler.

  • The BPEL flow calls the M1-ActivityStatusUpdatesFromHost Web Service.