1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. How Oracle Real-Time Scheduler Synchronizes Employee Exceptions

How Oracle Real-Time Scheduler Synchronizes Employee Exceptions

Employee Exceptions are sent along with the Employee details, but they are handled differently in Oracle Real-Time Scheduler based on their type.

  • Non-working Exception Without Address. Non-working exceptions without any address associated with it will be considered as Leaves in Oracle Real-Time Scheduler.

  • Non-working Exceptions With Address. Non-working exceptions with an address associated with it are considered as a Meeting type Period of unavailable in Oracle Real-Time Scheduler.

  • Working Exception. For Working exceptions (with Working flag set to Y in Siebel CRM), new Shifts will be created for that Crew in Oracle Real-Time Scheduler.