How Oracle Real-Time Scheduler Synchronizes Employee Skills

Employee Skills are sent along with the Employee details but they are handled differently in Oracle Real-time Scheduler. Skills will be created as Attributes first in Oracle Real-time Scheduler and then will be associated with an Employee or Crew. If no expertise Level is defined in Siebel CRM for a Skill Item, then this integration will use SBL_Expertise_Code_Definition.dvm to look up the value provided for DEFAULT parameter and pass that skill level to Oracle Real-time Scheduler.