1. Applications Administration Guide
  2. About Oracle Cloud Infrastructure (OCI) Artificial Intelligence (AI) Services

About Oracle Cloud Infrastructure (OCI) Artificial Intelligence (AI) Services

Oracle Cloud Infrastructure (OCI) Artificial Intelligence (AI) Services is a collection of services with prebuilt machine learning models that make it easier for developers to apply AI to applications and business operations. Using OCI AI Services make it possible for developers to easily add machine learning to applications without slowing down application development.

The fully managed AI services include:

  • OCI GenAI. Helps users build Generative AI use cases with underlying Large Language Models(LLMs). Refer the GenAI section for complete details

  • OCI Vision. Provides pre-trained computer vision models for image recognition and document analysis tasks.

Integration of the following OCI AI Services with Siebel CRM is currently supported:

  • OCI Language, which is an AI service that applies AI and sophisticated text analysis to understanding textual information.

    The OCI Language AI service performs text analysis at scale to understand the unstructured text in documents, customer interactions, and support tickets. It does this by leveraging named entity recognition (NER) to identify specific entities such as names of people, organizations, locations, dates, and times. This service supports the Detect Personal Identifiable Information (PII) and Private Health Information (PHI) use case. The masking options supported are –Mask, Replace, or Remove. For more information, see Use Case 1: Identify and Flag PII/PHI in Service Request Description.

  • OCI Speech, which uses automatic speech recognition to convert speech/audio files to text transcriptions.

    The OCI Speech AI service converts file-based audio data containing human speech into highly accurate text transcriptions, and can be used to enhance the analysis of audio content. Some of the supported languages are English, Spanish, French, German, Italian. For the complete list of supported languages for different models, refer the OCI documentation. In addition to Oracle Speech model, the OCI Speech service now supports the Whisper model from OpenAI. For more information, see Use Case 2: Transcribe Customer Calls and Attach Text File to Service Request.