About Oracle Cloud Infrastructure (OCI) Generative AI Service

Oracle Cloud Infrastructure (OCI) Generative AI is a fully managed service that provides a set of state-of-the-art, customizable large language models (LLMs) that cover a wide range of use cases, including chat, text generation, summarization, and creating text embeddings.

The OCI Generative AI service includes the following foundational models:

• Chat

  Ask questions and get conversational responses through an AI chatbot.

• Generation

  Prompt the large language models (LLMs) to generate text or extract information from your text.

• Summarization

  Summarize text with your instructed format, length, and tone.

• Embedding

  Convert text to vector embeddings to use in applications for semantic searches, recommender systems, text classification, or text clustering.

  Integration of Generative AI Service with Siebel CRM currently supports the following types of use cases:

  • Sentiment Analysis

    Analyze the mood or tone of text and extract indicators of sentiment, such as positive, negative, or neutral. For more information, see Use Case 1: Analyze Sentiment at Service Request and Activities Level.

  • Summarization

    Generate executive summaries for documents that are too long to read, or summarize any type of text. For more information, see Use Case 2: Generate Transfer and Closing Summary.