1. Applications Administration Guide
  2. Accessing Oracle Cloud Infrastructure (OCI) Generative Service

Accessing Oracle Cloud Infrastructure (OCI) Generative Service

There are many ways to use and access OCI Generative Service - invoke use cases from Siebel UI/components like Workflow, Script/externally via REST API. You can use OCI Generative AI Service directly via Siebel REST API – for more information, see Siebel REST APIs for Generative AI Service.

A typical flow for using OCI Generative AI Service

As shown in this reference architecture, a typical flow for using OCI Generative AI Service is as follows:

  1. On the Siebel CRM side:

    • You (user/external app) invoke the Siebel OCI AI Generative AI service via Siebel user interface (UI).

    • It can also be directly invoked via any Siebel component like Workflow or via any external self-service application layer (For example: Postman API client).

  2. On the OCI side:

    • Siebel REST API does the required pre-processing, authenticates with OCI, and invokes the Generative AI Service via OCI Java SDK to get the required response using AI/ML.

    • Post-processing is done, and the required response is returned to the client.