Associating Child Trouble Tickets With Parent Trouble Tickets

To associate a child trouble ticket with existing parent trouble tickets, follow this procedure.

Note: A list of children of a selected trouble ticket appears in the Related Trouble Tickets view.

To associate a child trouble ticket with existing parent trouble tickets

1. Navigate to the Trouble Tickets screen, then the Trouble Ticket List view.

2. Drill down on the ticket ID of the child trouble ticket.

3. Click the Parent Trouble Tickets view tab.

   The Trouble Ticket Details form appears with the Parent Trouble Tickets list.

4. In the Parent Trouble Tickets list, create a new record.

5. In the Add Trouble Tickets dialog box, select one or more parent trouble tickets.