Verifying Entitlements for Trouble Tickets

To verify an entitlement associated with a trouble ticket, follow this procedure.

To verify the entitlement associated with a trouble ticket

1. Navigate to the Trouble Tickets screen, then the Trouble Ticket List view.

2. Drill down on the ticket ID of the trouble ticket.

3. Click the More Info view tab.

4. In the More Info form, click the show more button to access more fields.

5. In the Entitlement Name field, select an entitlement.

   Note: For information about determining how this dialog box is populated, see Siebel Field Service Guide.

6. In the More Info form, click Verify.

   The Due Date field is automatically populated with the appropriate time period. For instance, if the customer is entitled to have a problem fixed within two hours, then the Due Date field reflects this time period.