About Siebel Medical
Siebel Medical is a suite of business applications designed specifically for the medical products industry to increase revenue and profitability through strategic customer–partner relationship management, enhanced customer and partner productivity and reduced cost of process inefficiencies.
Siebel Medical supported functionality:
Flexible contact management, supporting a wide range of contact types, including physicians, nurses, technicians, office staff, and business administrators
Account management, supporting a wide range of account types, such as hospitals, health maintenance organizations (HMOs), clinics, wholesalers, and group purchasing organizations (GPOs)
Support for creating and executing complex agreements, which helps make sure correct delivery of benefits and execution of penalties
Adverse Event and Complaints management to handle the complete life cycle of a complaint or adverse event, including generation of reports and follow-up reports for submission to regulatory agencies
Advanced, specific querying and list generation, allowing product promotion to targeted accounts and health care professionals
Activity management, integrated with the Siebel Calendar, promoting streamlined customer support and service
Medical education event planning, aiding planning and preparation for many types of medical education events by tracking speakers, invitees, meeting related activities, and expenses
Comprehensive analysis charts, presenting sales and product usage trend by account, postal code, territory, and plan
Opportunity management, allowing focused product promotion and opportunity tracking
Enterprise-wide product information for employees, allowing consistent, accurate, and up-to-date information sharing across sales teams, customer support, and field service
Simplified workflow to manage assets at customer site, supporting shipments in or out, orders, inventory counts, adjustments and reconciliation
Support for customer service centers that handle medical inquiries, service requests, and other related issues
Handling of a large number of inbound telephone calls, faxes, email, and Internet correspondence for customer service, sales, and medical support
Support for outbound calling for telesales, telemarketing, and meeting planning
Modeling of products and services that incorporates internal expertise, allowing sales representatives to configure and quote error-free customer solutions
Field-service functions that provide service center agents, warehouse staff, and field service engineers the tools to respond to service requests
Functionality to receive service calls, verify service agreements and entitlements, enter a service request, search for solutions, create activities for a service request, and assign and dispatch field service engineers
Detailed customer configuration, management of trunk inventory, tracking of parts consumption and logistics, management of inventory replenishment, and integration of return materials authorizations and service orders
Service details, including the required skills, tools, and parts for service activities
Management of preventive maintenance plans, and repair of defective parts
Tracking and analysis of service costs, preparation of invoices for service, and tracking of payments
Definition of asset characteristics and recording of readings from medical equipment (assets) in the field for preventive maintenance, billing, and service
Audit trail of activities
Single application to manage partner interactions through the entire partner life cycle, from recruitment, registration, profiling, certification, joint planning, and execution through measurement and analysis of partner performance
Sharing of opportunities, service requests, accounts, solutions, and other business information with partners in the same way as with employees
Processes and tools to work collaboratively with partners to develop plans to meet strategic goals; helps analyze partnership effectiveness, forecast revenue, manage market development funds, and analyze partner performance