About Working with Loyalty Members Using the Siebel Application Interface

After the loyalty administrator has set up loyalty programs and promotions, member service representatives can work directly with program members to help with the following tasks:

• Entering Loyalty Members’ Transactions

• Viewing Transaction Details

• Viewing Loyalty Member Details

• Working with Parent-Child Member Relationships

• Entering Loyalty Member Referrals

• Entering Loyalty Members’ Profiles and Preferences

• Viewing Loyalty Members’ Promotions

• Entering Loyalty Members’ Orders

• Approving Loyalty Members’ Transactions

• Cancelling Loyalty Members’ Transactions

• Restricting Transactions Based on Membership Status

• Entering and Modifying Loyalty Members’ Service Requests

• Managing Loyalty Members’ Vouchers

• Changing Loyalty Members’ Tier Status Manually

• Creating a Loyalty Membership Card Manually

• Lending Points to Loyalty Members

• Restricting Loyalty Point Transfers

• Restricting Loyalty Point Purchases

• Merging Loyalty Program Members

• Generating, Viewing, and Printing Loyalty Members’Statements