Restricting the Redemption Period to Prevent Fraud

Siebel Loyalty allows you to prevent redemption of points until after the goods can no longer be returned, in order to prevent fraud.

For example, a customer might purchase a product that can be returned within 30 days and get loyalty points for the purchase. The customer might redeem all the loyalty points for a reward immediately. Then the customer might return the product and get a full refund, in order to get the redemption reward without actually buying for the product.

You avoid this sort of fraud by entering a value in the Accrual Effectivity in Days field of the Loyalty Terms view, to determine when the accrued points become effective. For example, if the product can be returned in 30 days, then enter 31 days in the field, so a member cannot redeem the points until after the member is no longer allowed to return the product.

This task is a step in Process of Setting Up Loyalty Programs.

To restrict the redemption period

1. Navigate to the Loyalty Program Administration screen.

2. Locate the program you want, and click its Program Id field.

3. Click the Partners view tab.

4. In the Partner’s list, select the partner that you want or select the host company.

5. In the Loyalty Terms view for that partner or host company, complete the necessary fields. Some fields are described in the following table.

   Field	Description
   Program	Select the program that the restriction applies to.
   Accrual Effectivity in Days	Enter the number of days after purchase when the points become effective.