Managing Email Processing Directories

By default, CommInboundRcvr temporarily writes the content of inbound email messages into subdirectories of the Siebel Server installation directory, until the messages can be processed by the applicable response group and workflow process.

You can use parameters for the Internet SMTP/POP3 Server or Internet SMTP/IMAP Server communications driver to specify alternative directory locations for incoming email, processed email, sent email, and email messages representing certain other processing statuses. You can also set certain driver parameters to specify whether to save or delete processed email messages, for example.

• You must consider the resource requirements for temporary email processing directories when you set up your system.

• Do not delete messages from incoming or queued email directories. Email messages written to processed or sent directories can subsequently be deleted or saved, according to your needs.

• Because of the frequency by which CommInboundRcvr processing writes to temporary email processing directories, the disk must be defragmented regularly.

For more information about email processing directories, see Siebel Email Administration Guide.