About Associating Nonbenefits Cases with Master Cases

By default, cases for a benefit or appeal category are associated with master cases. However, by default, cases for nonbenefit categories, such as investigation, immigration, and tax, are not associated with master cases. Administrators must set up this association for manually created cases.

By default, for benefit and appeal category cases, agents see both the manually and automatically created cases in the case list for a master case. For nonbenefit category cases, agents see the manually created cases in the case list for a master case if the administrator sets up the association between nonbenefit category cases and master cases.