Automatically Created Cases

Agents can upload an application to automatically create a case record. Also, agents can automatically create an appeal case. A case that is automatically created is associated with the master case for the primary contact in the application. Because an agent does not upload an application or process an appeal for a nonbenefit category, automatically created cases do not apply to nonbenefit category cases.

The Upload Case Category user property in the HLS Case business component determines the category of automatically created cases that are associated with a master case. For cases that are automatically created from uploaded applications, you can associate only one category of cases with a master case. The value in this user property is Benefit.