About Editing the Default Serialization Rules

Siebel Public Sector provides you with several preconfigured rules that you can modify to suit your organization’s requirements. You can also create new rules to change how serialization is performed. For more information, see Adding New Serialization Rules.

If you modify the default rule values to extract information from different fields, then users must make sure that they enter all the information required to generate the serial numbers. For example, you change the Case Rule to include the Sub-Status value in the serial number instead of the Category Code. The user must select a value in the Sub-Status field so that a serial number can be generated for a case. If you do not change the rules, then Siebel Public Sector populates default values in the required fields so that these fields are not missing data.