Guidelines for Serializing Additional Parent Business Objects

The serialization rules provided with Siebel Public Sector are based on case serialization. HLS Case is the business object for the parent rule, Case Rule. You can edit these rules to generate serial numbers in the format that your organization requires. For more information, see About Editing the Default Serialization Rules.

However, if serialization must be performed on certain items independently of the Case Rule, then you can configure serialization on additional parent business objects.

The business components that are based on the CSSBCBase class support serialization. Observe the following guidelines when configuring serialization on additional business objects and components:

• Business components to be serialized must contain a Serial Number field.

• You cannot have more than one rule that is based on the same business object and business component.

• You must define serialization rules and attributes in the Serialization Rules view of the Administration - Case screen for any additional serialized business objects and components.

• If you create new rules to replace the default lead or evidence serialization, then you must delete the appropriate default rule.

  For example, you can create a new Lead Rule and Evidence Rule to use instead of the default rules (Case Lead Rule and Case Evidence Rule) to serialize leads and evidence. These records have PUB Evidence or PUB Lead as a parent business object and, unlike the current rules, do not have the Case Rule as a parent rule. If the user creates a new evidence record, then the evidence serial number that is generated is based on only the defined attributes. The number does not include any reference to the case serial number.

• When you add new columns to the tables, make sure these changes are reflected in the Siebel database. For more information, see Using Siebel Tools.