Adding Details to Incident Records

Numerous views allow members of the case team to add supporting documentation and activities to an incident record.

This task is a step in Process of Managing Incident Reports.

To add details to an incident record

1. Navigate to the Incidents screen, then the Incident List view.

2. Drill down on the Incident Summary field of the incident record.

3. Navigate to the appropriate view, and create a new record.

   The following table describes some of the views.

   View	Description
   More Info	Use this view to view some incident fields and to enter values in some of these fields.
   Evidence	Use this view to create a new evidence record for the incident. For more information, see Process of Managing Evidence Items.
   Leads	Use this view to associate existing lead records with the incident or create a new lead record. For more information, see Process of Managing Lead Information.
   Arrests	Use this view to add arrest information to the incident. For more information, see Adding Arrest Information to Incidents.
   Offenses	Use this view to add offense information to the incident. For more information, see Adding Offense Information to Incidents.
   Offenders	Use this view to add offender information to the incident. For more information, see Adding Offender Information to Incidents.
   Victims	Use this view to add victim information to the incident. For more information, see Adding Victim Information to Incidents.
   Assets	Use this view to associate assets with the incident.
   Circumstances	Use this view to add circumstantial information to the incident. For more information, see Adding Circumstantial Information to Incidents.
   Subjects	Use this view to add details about individuals who you have not yet definitely identified. For more information, see Adding Subject Information to Incidents.
   Contacts	Use this view to associate existing contact records with the incident or create a new contact record. For more information, see Adding Contact Information to Cases.
   Service Requests	Use this view to initiate a request for action or service fulfillment for the incident. For more information about service requests, see Siebel Field Service Guide.
   Cases	Use this view to associate existing case records with the incident, create a new case record, and review the case history for the incident. For more information, see Creating Case Records.
   Audit Trail	Use this view to determine who modified the incident record and when the user made the changes.
   Activities	Use this view to create the follow-up tasks for the incident and to assign each task to a team member. For more information, see Managing Activities for Cases.
   Attachments	Use this view to associate electronic files, such as documents, images, and other media, with the incident. For more information, see Adding Attachments to Cases.
   Groups	Use this view to associate existing group records with the incident or create a new group record. For more information, see Creating Profiles for Groups.
   Notes	Use this view to add other information to the incident record. For more information, see Adding Notes to Cases.
   Group Suspects	Use this view to associate existing suspect records with the incident or create a new suspect record. For more information, see Creating Profiles for Group Suspects.
   Accounts	Use this view to associate existing account records with the incident and create a new account record. For more information, see Adding Account Information to Incidents.
   Incident Time Tracker	Use this view to assign user time to the incident. For more information, see Assigning Time to Incidents Using Time Tracker.
   Assessments	Use this view to assess a child-welfare incident. For more information, see Assessing Child-Welfare Incidents.
   Allegations	Use this view to add allegation information to the incident. For more information, see Adding Allegation Information to Incidents.
   Approvers	Use this view to review the approvers that are listed in the approval template for the incident. For more information, see Reviewing Approvers for Incidents.