Button Controls for Benefit Data

Buttons in the user interface can control the operations that users perform for records that contain benefit data. These buttons are enabled (or available for use) only if a selected record (and sometimes a related record) has a designated Status field value. The following table shows the conditions under which these buttons are disabled (or unavailable for use) for benefit data records. Benefit data records that are excluded from this table have no preconfigured button controls.

Administrators can disable these buttons by changing the No Invoke Method field in the States view for each applicable state model in the State Models view of the Administration - Application screen and by changing the No Invoke Method field in the Child Operation Restriction applet in the States view.

Record	Button Name	Condition
Benefits Applic.	Cancel Application	The Status field value of the benefits application is Cancelled or Processed. This button appears on a self-service Web site for Siebel Public Sector Self Service.
Benefits Case	Scan Changes	The Status field value of the benefits case is Closed, Inactive, or Submitted.
	Regenerate All	The Status field value of the benefits case is Closed, Inactive, or Submitted.
	Appeal	The Status field value of the benefits case is Inactive or Submitted.
	Submit	The Status field value of the benefits case is Closed or Inactive.
	Recall	The Status field value of the benefits case is Closed or Inactive.
Benefit	Create Order	The Status field value of the benefit is Completed, Inactive, or Cancelled. The Status field value of the grandparent benefit case is Submitted.
	Cancel Order	The Status field value of the benefit is Completed, Inactive, or Cancelled. The Status field value of the grandparent benefit case is Submitted.
Benefit Payment	Send Payment	The Status field value of the payment is Processed, Paid, Inactive, or Cancelled. The Status field value of the parent benefit is Completed, Inactive, or Cancelled. The Status field value of the grandparent benefit case is Submitted.
Activity	Create Benefit	The Status field value of the grandparent service plan is Completed, Archived, or Inactive. The Status field value of the great-grandparent benefit case is Submitted.