Operation Controls for Benefit Data

The valid operations for records that contain benefit data are preconfigured in Siebel Public Sector. Operations, such as create, update, and delete are enabled (or available) only under certain conditions. The following table shows the conditions under which each operation is disabled (or unavailable) for benefit data records. Benefit data records that are excluded from this table have no preconfigured operation controls. To view the Status field values for categories, see Categories for Status Field Values.

Administrators can configure the information in this table by changing the No Update and No Delete fields in the States view for each applicable state model in the State Models view of the Administration - Application screen and by changing the No Insert, No Update, and No Delete fields in the Child Operation Restriction applet in the States view.

Note: Some of the conditions for the delete operation in this table (and additional conditions for the delete operation) are included in the Siebel Repository, and not in preconfigured hierarchical state models. These conditions are included in this table because they apply to the Status field values.

Record	Create Operation	Update Operation	Delete Operation
Benefits Applic.	None.	The Status field value of the benefits application is Cancelled or Processed.	The Status field value of the benefits application is Processed.
Benefits Case	None.	The Status field value of the original benefits case for an appeal case is not in the positive category. The Status field value of the benefits case is Submitted.	The Status field value of the benefits case is in the positive or negative category.
Benefit Plan	The Status field value of the parent benefits case is not in the positive category. The Status field value of the parent benefits case is Submitted.	The Status field value of the parent benefits case is not in the positive category. The Status field value of the benefit plan is in a garbage category. The Status field value of the parent benefits case is Submitted.	The Status field value of the benefit plan is in the positive or negative category. The Status field value of the parent benefits case is Submitted.
Benefit	The Status field value of the parent benefit plan is not in the positive category. The Status field value of the grandparent benefits case is Submitted.	The Status field value of the parent benefit plan is not in the positive category. The Status field value of the benefit is in a garbage category. The Status field value of the grandparent benefits case is Submitted.	The Status field value of the benefit is in the positive or negative category. The Status field value of the grandparent benefits case is Submitted.
Benefit Payment	The Status field value of the parent benefit is not in the positive category. The Status field value of the great-grandparent benefits case is Submitted.	The Status field value of the parent benefit is not in the positive category. The Status field value of the benefit payment is in a negative or garbage category. The Status field value of the great-grandparent benefits case is Submitted.	The Status field value of the payment is in the positive or negative category. The Status field value of the great-grandparent benefits case is Submitted.
Benefit Attribute	The Status field value of the parent benefit is not in the positive category. The Status field value of the great-grandparent benefits case is Submitted.	The Status field value of the parent benefit is not in the positive category. The Status field value of the great-grandparent benefits case is Submitted.	The Status field value of the great-grandparent benefits case is Submitted.
Service Plan	The Status field value of the parent benefits case is not in the positive category. The Status field value of the parent benefits case is Submitted.	The Status field value of the parent benefits case is not in the positive category. The Status field value of the service plan is in a garbage category. The Status field value of the parent benefits case is Submitted.	The Status field value of the service plan is in the positive or negative category. The Status field value of the parent benefits case is Submitted.
Goal	The Status field value of the parent service plan is not in the positive category. The Status field value of the grandparent benefits case is Submitted.	The Status field value of the parent service plan is not in the positive category. The Status field value of the grandparent benefits case is Submitted.	The Status field value of the grandparent benefits case is Submitted.
Activity	The Status field value of the grandparent service plan is not in the positive category. The Status field value of the great-grandparent benefits case is Submitted.	The Status field value of the grandparent service plan is not in the positive category. The Status field value of the great-grandparent benefits case is Submitted.	The Status field value of the great-grandparent benefits case is Submitted.