Case Audits

Each case record includes a Siebel Audit Trail that stores changes that users make to fields in the case record. Administrators can specify and adjust the audited fields using the Audit Trail view of the Administration screen. You can grant administrators and managers access to the Siebel Audit Trail of a case to see the users who made changes to a case record. You can make the Siebel Audit Trail visible to a broader group of people who need insight into a case's history. For more information about the Siebel Audit Trail, see Siebel Applications Administration Guide.