Case Relationships

Users can relate case records to other case records. The ability to associate one case to another is useful for tracking purposes if a citizen previously applied for benefits, or if multiple investigations have common aspects. When you add a case record as a related case to another case, the latter case is also added as a related case to the former. For example, if you add Case A to the list of related cases for Case B, then Case B is automatically included in the list of cases related to Case A.