Example 2 of Configuring Serialization

Your organization might want to serialize incident attachments by adding a Serial Number button to the Attachments view in the Incident List view of the Incidents screen. For more information about adding such a button to the user interface, see Adding Serial Number Buttons to the User Interface.

Before users can successfully use this button however, administrators must perform some configuration. Perform the instructions in the following procedures to allow serialization of incident attachments.

To allow serialization of incident attachments by an Incident Attachment Rule, perform the following tasks:

1. Configuring Incident Attachment Serialization in Siebel Tools

2. Adding an Incident Attachment Serialization Rule