Managing All Cases

This chapter includes information that applies to any case in Siebel Public Sector. It includes the following topics:

• About Case Management

• About Tax Case Management

• Scenarios for Tax Case Management

• Roadmap for Managing Cases

• Creating Case Records

• Process of Developing Cases

• Managing Activities for Cases

• Managing Court Information for Cases

• Arranging Case Meetings

• Copying Cases

• Process of Managing Case Approvals

• Viewing Cases by Status

• Closing and Reopening Cases

• Process of Managing Case Time

• Process of Managing Approval for Time Sheets