Roadmap for Administering Benefits Cases

This roadmap consists of processes and tasks that administrators typically perform when administering benefits cases. Your agency might follow a different roadmap according to its business requirements.

To administer benefits cases, administrators perform the following processes and tasks:

• Process of Configuring Applications

• Process of Configuring Benefits for Cases

• Associating Manually Created Cases with Master Cases

• Enabling Effective Dating

• Implementing Effective Date Tracking

• Process of Setting Up Effective Dating for Additional Business Components

• Process of Configuring Appeal Cases

• Setting Up Quality Assurance Templates