Activity Data Integration

Siebel CRM is the master for activity data. Oracle FLEXCUBE Universal Banking must be kept in synchronization with Siebel CRM. The following illustrates the flow of activity data during the data integration process. The data integration method used is online synchronization.

As shown in this flow, data relating to the execution of specific, nonfinancial, business transactions in Oracle FLEXCUBE Universal Banking is synchronized with Siebel CRM to create corresponding Siebel activities.

Activity Data Flow During Data Integration Process. This image is divided into three sections: Siebel CRM (Activity), Customer Interaction Integration Objects and Oracle FLEXCUBE Universal Banking (Activity). An arrow indicating flow of Activity data (Create) connects via Customer Interaction Integration Objects to Siebel CRM (Activity).

For additional information on the customer interaction integration objects, see CreateCustomerInteractionEBM.

The following integration point uses activity data: Creation of Activities.