1. CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide
  2. Service Request Data Integration

Service Request Data Integration

Siebel CRM is the master for service request data. The following illustrates the flow of service request data during the data integration process; data flows in one direction only, from Oracle FLEXCUBE Universal Banking to Siebel CRM. The data integration method used is online synchronization.

As shown in this flow, service request data that is created or updated in Oracle FLEXCUBE Universal Banking is synchronized with Siebel CRM. Online inquiries from Oracle FLEXCUBE Universal Banking to retrieve service request data are also supported.

Service Request Data Flow During Data Integration Process. This image is divided into three sections: Siebel CRM (Service Request) , Service Request Integration Objects and Oracle FLEXCUBE Universal Banking (Service Request). Data flows from Oracle FLEXCUBE Universal Banking — Service Request via Service Request Integration Objects onto Siebel CRM — Service Request.

For additional information on the service request integration objects, see ServiceRequestEBM.

The following integration points use service request data: