Collecting Data About System Behavior and Server Component Behavior

Log files that the Siebel Flight Data Recorder (FDR) creates include information about system behavior and server component behavior that occurs at runtime. Siebel CRM logs the settings and events that occur that might contribute to a failure. The .fdr extension identifies these log files. You can use these .fdr files to troubleshoot and analyze the settings and events that occur prior to the failure. Siebel CRM stores .fdr log files in the following directory:

ORACLE_HOME\binary 

where:

  • ORACLE_HOME is the root directory where you installed the Siebel Server.

The FDR instrumentation points that Siebel CRM uses in the Workflow Process Manager business service and the Workflow Recovery Manager business service collects detailed data. For more information, see Siebel System Monitoring and Diagnostics Guide.