How Siebel Workflow Sends Email

The Outbound Communications Manager uses the following sequence to send email messages:

1. If the Workflow Policy is met, then the Workflow Monitor Agent inserts a record in the S_APSRVR_REQ table for workflow actions that call the Send Email Workflow Policy programs.

2. Email Manager picks up records from the S_APSRVR_REQ table, setting the status for each record from QUEUED to ACTIVE.

3. Siebel CRM calls the Outbound Communications Manager to log onto the profile_name profile.

4. To send emails to recipients, the Outbound Communications Manager uses the Send Message method of the Outbound Communications Manager business service.

5. After successfully sending the email, the status for the record in S_APSRVR_REQ is set to SUCCEEDED.