Running a Workflow Policy with the Workflow Action Agent

If Siebel CRM runs an action, then the Workflow Action Agent sends a request to the Email Manager and Page Manager. You must define a component for each Workflow Action Agent server task. The Workflow Action Agent does the following:

• Processes requests that Siebel CRM logs in the S_ESCL_ACTN_REQ (escalation action request) table for a single group. For more information, see Tables That Workflow Monitor Agent Uses.

• Calls actions that are linked with the Workflow Policy that Siebel CRM processes for Siebel Workflow.

• Logs email and page actions in the S_APPSRVR_REQ table so that Email Manager and Page Manager can run them.

• Purges requests from the S_ESCL_ACTN_REQ table after Siebel CRM finishes processing.

  If the Use Action Agent parameter is set to TRUE in the Monitor Agent process, then you must do the work described in Starting the Workflow Action Agent.