1. Business Process Framework: Workflow Guide
  2. Using Wait Steps with Global Time Calculations

Using Wait Steps with Global Time Calculations

Siebel CRM can use the following types of wait steps:

  • Absolute Wait. A wait period that the duration controls. For example, an absolute wait that you set for 30 minutes waits 30 minutes from the time that the wait step starts the wait.

  • Service Calendar Wait. Not absolute. For example, assume a service calendar wait begins at 6:00 P.M. but the service hours for the organization are 9:00 A.M. to 6:00 P.M.In this situation, the wait does not start until 9:00 A.M. the next morning. It runs from 9:00 A.M. to 9:30 A.M. instead of from 6:00 P.M.to 6:30 P.M.