Using a Time Zone Setting with a Wait Step

If a Workflow Process runs as a server task, then you must shut down and then restart the Workflow Process Manager after you make any changes to the Time Zone user preference for the SADMIN user. Siebel CRM uses these changes only after it restarts the Workflow Process Manager, which is important if your deployment uses UTC because it might be necessary for you to set the Time Zone user preference.

Time zone settings do not affect an absolute wait, including server or user time zone preferences. You can use UTC with the server that contains the database that your Siebel CRM deployment uses. For more information, see Siebel Global Deployment Guide.

A service calendar wait step requires a time zone for delay computations. In this situation, Siebel CRM uses the time zone for the current user.