Using the Business Service Step

A Business Service step can run a predefined or a custom Business Service method. The following items are examples of predefined Business Services:

• Assignment Manager requests

• Notification through the Communications Server

• Server requests

• Integration requests from Siebel EAI

You can write a custom Business Service in Siebel VB or Siebel eScript. If you add a Business Service step, then you must define the Business Service, the Business Service method, input arguments, and output arguments for that step. Siebel CRM passes input arguments in a process property, business component data, or as a literal value.

The following list includes some Business Services that a Workflow Process typically uses:

• Outbound Communications Manager

• Synchronous Assignment Manager Requests

• Server Requests

• Report Business Service

• Audit Trail Engine

• EAI Business Services, such as EAI Siebel Adapter, EAI XML Converter, and related Business Services

• FINS Data Transfer Utilities and Data Validation Manager

For more information, see Adding a Business Service Step, and Predefined Business Services.

If you require specialized functionality, then you can define a custom Business Service that performs a specific action. You can define a Business Service in the Siebel Repository or in the Administration - Business Service screens of a Siebel CRM application (such as, Siebel Call Center or Siebel Financial Services).