Using the Siebel Operation Step

The Siebel operation step allows you to configure Siebel CRM to do database operations. For example:

• Query

• Insert

• Delete

• Update

• NextRecord

• Upsert

• PreviousRecord

• QueryBiDirectional

A Siebel operation step references a single business component. After you define a Siebel operation step, you can use the Search Specification property to locate the records that Siebel CRM must use or modify. Examples of a Siebel operation step include creating an activity if the user creates a new service request, or updating a comment field if a service request is open too long. For more information, see Adding a Siebel Operation Step.