RTD_NBA Integration Service Operations

For a list of operations associated with this Web service, see the following table.

Name	Description
CallAdvisor	Makes an Advisor call to Oracle Real-Time Decisions (RTD) Server which processes input from a customer and returns offers based on that input.
CallInformant	Calls an Informant, which contains information about a specific unit in a business process.
ProcessResponseAction	This operation does the following: Updates the recommendation history record with the selected Response. Makes an RTD Informant call about the selected Response, then. Performs any predefined Actions for the selected Response.

Name

Description

CallAdvisor

Makes an Advisor call to Oracle Real-Time Decisions (RTD) Server which processes input from a customer and returns offers based on that input.

CallInformant

Calls an Informant, which contains information about a specific unit in a business process.

ProcessResponseAction

This operation does the following:

Updates the recommendation history record with the selected Response.
Makes an RTD Informant call about the selected Response, then.
Performs any predefined Actions for the selected Response.

Request Message Description: CallAdvisor

For a description of this request message, see the following table.

Node	Description	Type
Application	Required. The Inline Service name on the Oracle RTD server. For example, SiebelB2B or SiebelB2C and so on.	String
Attributes	Optional. An instance of the RTD Attributes integration object. Used to send additional attributes for the RTD Advisor call in Name - Value pairs.	Integration Object
IntergrationPoint	Required. The Integration Point name on the Oracle RTD Server. Used to specify a specific integration point among the multiple advisors created in RTD Decision Studio.	String
SessionKeys	Required. An instance of the RTD SessionKeys integration object. Customer information can be added as session key attributes as Name - Value pairs. RTD obtains the customer information from session key attributes of the Web service call.	Integration Object
Trace	Optional. Enables extra logging. Possible values are TRUE or FALSE. The default value is FALSE.	String
TrackRecommendations	Required. Possible values are 'Y' or 'N'. If set to Y, CallAdvisor input attribute details and recommendations details returned by RTD for the corresponding CallAdvisor call are tracked in the Siebel database as a history.	String.

Response Message Description: CallAdvisor

For a description of this response message, see the following table.

Node	Description	Type
ChoiceGroupEvents	Optional. An instance of the integration object RTD Admin CG Events. It contains all the Choice Groups and associated events for all the recommendation types returned by RTD. This is Integration object and name of the IO is RTD Admin CG Events. Please mention tht the output is an instance of this IO.	Integration Object
ClusterVersion	Optional. The cluster version.	String
LogInfo	Optional. Log information.	String
RecommendationTrackID	Optional. The Request ID of the tracked Recommendations. This ID is used in the ProcessResponseAction call to update the selected Response.	String
Response:response	Optional. An instance of the integration object 'res'. Contains the recommendation details returned by the RTD server for the corresponding Advisor call.	Integration Object
Service Version	Optional. Service version.	String.
TraceInfo	Optional. Trace information.	String

Request Message Description: CallInformant

For a description of this request message, see the following table.

Node	Description	Type
Application	Required. The Inline Service name on the RTD Server. For example, SiebelB2B or SiebelB2C and so on.	String
Attributes	Optional. An instance of the RTD Attributes integration object. Used to send additional attributes for the RTD Informant call in Name - Value pairs.	Integration Object
IntegrationPoint	Required. The integration point name, such as IdentifyCustomer, on the RTD Server. This parameter is used to specify a specific Integration point among the multiple Informants created in RTD Decision Studio.	String
SessionKeys	Required. An instance of the RTD SessionKeys integration object. Customer information can be added as session key attributes in Name - Value pairs. RTD obtains the customer information from session key attributes contained in the Web service call.	Integration Object
Trace	Optional. Enables extra logging. Possible values are TRUE or FALSE. The default value is FALSE.	String

Response Message Description: CallInformant

For a description of this response message, see the following table.

Node	Description	Type
ClusterVersion	Optional. Cluster version.	String
LogInfo	Optional. Log information.	String
ServiceVersion	Optional. Service version.	String
TraceInfo	Optional. Trace information.	String

Request Message Description: ProcessResponseAction

For a description of this request message, see the following table.

Node	Description	Type
Accepted Msg Resp Id	Required. The ID of the Choice Group Event for which the Response is selected. Note: All the Response details are provided in the corresponding CallAdvisor Web service method output or are predefined in the Siebel CRM application UI Administration-Marketing, Response Management (RTD) view.	String
Application	Required. The Inline Service name on the RTD Server. For example, SiebelB2B or SiebelB2C and so on.	String
Channel	Required. The channel of the recommendation. This value is used in Informant call of the ProcessResponseAction method.	String
Offer Category	Required. The Offer Category of the recommendation for which the response is chosen	String
RTD Choice Event Name	Required. The Choice Event Name value defined on the RTD Server.	String
Recommendation Id	Required. The Recommendation ID of the recommendation for which the response is chosen.	String
Recommendation Name	Required. The name of the recommendation for which the response is chosen.	String
SessionKeyField	Required. The session key field name that must be used in the Informant call of the ProcessResponseAction method. This value is not used if the SessionKeys integration object structure is passed in the input.	String
SessionKeyValue	Required. The session key value must be used in the Informant call of that ProcessResponseAction method. This value is not used if the SessionKeys integration object structure is passed in the input.	String
Accepted Message Id	Optional. The ID of the Choice Group for which the response is selected. Note: All the Response details are provided in the corresponding CallAdvisor Web service method output or are predefined in the Siebel CRM application UI Administration-Marketing, Response Management (RTD) view.	String
RTD Attributes	Optional. Attributes for an RTD Informant call in the RTD Attributes integration object structure. If not specified, the default attributes are set to make the Informant call.	Integration object
IntegrationPoint	Optional. The RTD Integration Point to be called for Informant call. The default value is TrackChoiceEvent.	Sting
RTD SessionKeys	Optional. The session keys for the RTD Informant call in the integration object structure. If not specified, the default SessionKeys are set to make the Informant call.	Integration object
Trace	Optional. Enables extra logging. Possible values are TRUE or FALSE. The default value is FALSE.	String
AccountId	Optional. This value is used in the context of named workflow parameters to retrieve account-related information.	String
ContactId	Optional. This value is used in the context of named workflow parameters retrieve contact-related information.	String
RecommendationTrackID	Optional. The Request ID of the tracked recommendation history. This value is provided in the CallAdvisor ouput if choosen to track the recommendations.This value is empty if you chose not to track the recommendations in the Advisor call.	String