RTD_NBA Integration Service

This Web service is part of Siebel In-Memory Next Best Action. The Web service enables you to integrate Siebel Contact Center with Oracle Real-Time Decisions (RTD) Server. It includes three operations: CallAdvisor, CallInformant, and ProcessResponseAction.

• CallAdvisor enables an agent to view an offer selected for a customer based on the customer’s input.

• CallInformant passes messages to Oracle RTD which contain information about a specific unit in a business process.

• ProcessResponseAction processes Actions defined for a specific Response.