1. Smart Answer Guide
  2. Associating a Siebel Email Response Profile with a Setting

Associating a Siebel Email Response Profile with a Setting

Use the following procedure to associate a Siebel Email Response profile with a setting.

To associate a Siebel Email Response profile with a setting

  1. Navigate to the Administration - Smart Answer screen, then the Smart Answer Profiles view.

  2. Select the profile, and then the Settings view tab.

  3. Select New, and then a setting.

  4. Select OK.

Note: The Siebel Email Response profile is configured in advance to send body and subject fields for categorization. To add another field, see Creating Additional Fields for Analyzing Incoming Messages.