1. Smart Answer Guide
  2. Creating a Siebel Email Response Profile

Creating a Siebel Email Response Profile

Use the following procedure to create a Siebel Email Response profile.

To create a Siebel Email Response profile

  1. Navigate to the Administration - Smart Answer screen, then the Smart Answer Profiles view.

  2. In the Smart Answer Profiles screen, select New, and then complete the required Siebel Email Response Profile fields.

    The following table lists the Siebel Email Response Profile fields.

    Catalog Name Knowledge Base Name

    Business Component

    Select Mail Agent Activity

    Business Object

    Select Mail Agent Activity