Configuring an Applet with the Siebel Smart Answer Button

Use the following procedure to configure an applet with the Siebel Smart Answer button.

To configure an applet with the Siebel Smart Answer button

1. In Siebel Tools, locate the applet to which you want to add the applet.

2. Verify that the class is either CSSSWEFrame or CSSSWEFrameBase.

3. Change the class to CSSSWEFrameServiceRequest

4. Add the following applet user properties:

   • Siebel Smart Answer Profile

   • A new Category

5. Add an applet control with the properties described in the following table.

   The following table lists the applet properties that you must use.

   Applet	Properties
   HTML	Encode Data
   HTML Type	Minibutton
   Method Invoked	SmartAnswer
   Name	ButtonSmartAnswer