Creating a Manual Search Profile

Use the following procedure to create a manual search profile.

To create a manual search profile

  1. Create a new profile.

  2. Configure search settings.

  3. Create a new content type in Siebel Tools.

  4. Associate a content type with a catalog.

  5. Navigate to the Administration - Smart Answer screen, choose Smart Answer Profiles view.

  6. Select New, and then complete the Siebel Smart Answer Profile Settings.

    The following table lists the required fields you must complete.

    Catalog Name Knowledge Base Name

    Business Component

    Not applicable for manual search

    Business Object

    Not applicable for manual search